Per Incident Support - vSphere Essentials
VMware offers technical support for VMware vSphere Essentials on a per-incident basis. Choose from economical one, three or five incident packs. You’ll have access to:
- A technical engineer by telephone and email who will respond to you within 12 business hours
- Documentation, Knowledge Base articles and discussion forums through the VMware web site
VMware per-incident support is valid for one year after purchase and does not include product updates or upgrades. Per-Incident Support is non-refundable; please see Terms and Conditions for details.
Please note an incident cannot be credited back or refunded even if the issue was resolved without help from technical support engineer (for example: finding the answer in the product documentation, knowledge base or on your own).