- Approved hardware certifications will be posted on the VMware Compatibility Guide
- Quick response time and easy case tracking system to help ensure high quality services
- Flexible “pay-as-you-go” model
- Provide expert support in hardware certification or hardware enablement areas for TAP partners
- Combination of Certification and Support price points promoting “Ease of Purchase” ability.
Please note the following restrictions:
- To purchase this service, the partner has to be a current member of TAP program
- It is valid for one year after purchase and does not include VMware product updates or upgrades.
- This per incident support service is non-refundable. An incident cannot be credited back or refunded even if the issue was resolved without help from a technical support engineer, for example: figuring it out yourself or finding the answer in the product documentation or Knowledge Base.