Single Support After Hours Request
Single Support After Hours Request is designed to provide technical assistance with critical production issues when they occur after business hours or on weekends. You are required to have dedicated resources available to work on the issue.
After Hours Per Incident Support does not include product updates or upgrades. Per-Incident Support is non-refundable.
IMPORTANT: A VMware Customer Service Representative must work with you to ensure this After Hours Per Incident will be treated as Severity 1 with live transfer 30 minute response. The purchase of this incident alone does not automatically entitle you to this level of support. Please contact VMware Customer Support by phone to validate your After Hours Per Incident Support Request.