Per Incident Support - vSphere Hypervisor
VMware offers technical support for VMware vSphere Hypervisor on a per-incident basis. Choose from economical one, three or five incident packs. You’ll have access to:
- A technical engineer by telephone and email who will respond to you within 12 business hours
- Documentation, Knowledge Base articles and discussion forums through the VMware web site
VMware Per Incident Support is valid for one year after purchase during the General Support phase and does not include product updates or upgrades. Per Incident Support is not available during the Technical Guidance phase. Review the VMware Lifecycle Product Matrix for End of General Support dates. Per-Incident Support is non-refundable. Please see the VMware Per Incident Support Data Sheet and VMware Support and Subscription Services Terms and Conditions for details.
Please note an incident cannot be credited back or refunded even if the issue was resolved without help from a technical support engineer (for example: finding the answer in the product documentation, knowledge base or on your own).