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Remote Upgrade & Maintenance Support with Direct Access to Dedicated Senior-Level Engineers

Remote Upgrade & Maintenance Support with Direct Access to Dedicated Senior-Level Engineers

Remote Upgrade & Maintenance Support with Direct Access to Dedicated Senior-Level Engineers

VMware Upgrade & Maintenance Support is offered as a supplement to the VMware Production Support and Subscription Service. This service provides dedicated proactive and reactive support services for VMware customers with virtual infrastructure implementations. The Upgrade & Maintenance Support option provides you with the customer support you require to efficiently perform your upgrades and planned maintenance activities. You will receive dedicated support engineers, who will work with you to:

  • Perform a proactive review of your upgrade & maintenance plans
  • Provide availability and troubleshooting expertise throughout the duration of your upgrade and/or maintenance window
  • Coordinate additional VMware resources and root cause analysis efforts for critical issues
  • Assist in multi-vendor troubleshooting efforts, as required   

Configure Remote Upgrade & Maintenance Support with Direct Access to Dedicated Senior-Level Engineers

Remote Upgrade & Maintenance Support with Direct Access to Dedicated Senior-Level Engineers Details

  • Direct access to senior-level technical support engineers provide expert assistance and facilitates a successful upgrade
  • A dedicated team who has knowledge of your account, environment, and upgrade/maintenance plans
  • Reduce downtime with proactive recommendations
FEATURE UPGRADE & MAINTENANCE SUPPORT
Length of ServicePer Incident
Products SupportedESXi 5.5, 6.x, vCenter Server 5.5, 6.x
Method of AccessTelephone, Web
Response MethodTelephone, Web, Email
Dedicated Support ResourcesYes
Remote SupportYes
Access to VMware Discussion Forums and Knowledge BaseYes
Root Cause AnalysisSeverity 1 incidents, upon request
Target Response Times
Acceptance of Request3 business days (12x5 M-F)
Resource Assignment7 business days (12x5 M-F)
Proactive Plan Review10 business days (12x5 M-F)

This remote service provides up to a total of 24 hours of support over the course of 3 consecutive days and is inclusive of one upgrade / maintenance plan review, dedicated, reactive support and one post-upgrade analysis.

Purchase is required at least 2 weeks in advance of the scheduled upgrade / maintenance window.

Purchase information can be provided by contacting GS-TS-PREM-SVCS@vmware.com for more information. Additional information about VMware support policies and offerings can be found in the Technical Support Welcome Guide.

Terms and Conditions: This eStore listing and the VMware Remote Upgrade & Maintenance Support is for informational purposes only. VMWARE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THE DESCRIPTION OF THIS OFFERING. Upgrade & Maintenance Support Services engagements are governed by the VMware SnS Terms and Conditions. 

Key Benefits
  • Direct access to senior-level technical support engineers provide expert assistance and facilitates a successful upgrade
  • A dedicated team who has knowledge of your account, environment, and upgrade/maintenance plans
  • Reduce downtime with proactive recommendations
Feature List
FEATURE UPGRADE & MAINTENANCE SUPPORT
Length of ServicePer Incident
Products SupportedESXi 5.5, 6.x, vCenter Server 5.5, 6.x
Method of AccessTelephone, Web
Response MethodTelephone, Web, Email
Dedicated Support ResourcesYes
Remote SupportYes
Access to VMware Discussion Forums and Knowledge BaseYes
Root Cause AnalysisSeverity 1 incidents, upon request
Target Response Times
Acceptance of Request3 business days (12x5 M-F)
Resource Assignment7 business days (12x5 M-F)
Proactive Plan Review10 business days (12x5 M-F)
Additional information

This remote service provides up to a total of 24 hours of support over the course of 3 consecutive days and is inclusive of one upgrade / maintenance plan review, dedicated, reactive support and one post-upgrade analysis.

Purchase is required at least 2 weeks in advance of the scheduled upgrade / maintenance window.

Purchase information can be provided by contacting GS-TS-PREM-SVCS@vmware.com for more information. Additional information about VMware support policies and offerings can be found in the Technical Support Welcome Guide.

Terms and Conditions: This eStore listing and the VMware Remote Upgrade & Maintenance Support is for informational purposes only. VMWARE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THE DESCRIPTION OF THIS OFFERING. Upgrade & Maintenance Support Services engagements are governed by the VMware SnS Terms and Conditions. 

Summary

USD
$10,500.00
Purchase Order

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