Store Home / Premium Support

Premium Support

Premium Support

Premium Support – (includes Development Support, Partner Manager services and more)

The Premium Support level of service provides Ecosystems Services partners with more than just technical issue resolution. Under this Support Option, in addition to Development Support, partners get access to a shared Partner Manager to redirect questions regarding programs / certifications / operations etc. for escalation management, receive quarterly and monthly reports. Partners are required to be enrolled in one or more of the Ecosystem Services PEPA Program Categories and should have signed the Subscription Based SOW in order to take advantage of this Support Option. For further details on the service or to see the list of technologies supported visit our Services Program Guide page and FAQ. To check if your company has signed the required agreements or to sign up for the service contact us at Partner Services.

Note: Partners can order only one unit of this program/service.

Configure Premium Support

Minimum order quantity:  1

Minimum order quantity:  1

Premium Support Details

  • Technical issue escalation management
  • Monthly report on all the technical issues (cases) submitted by the partner.
  • Predictable
  • Easy renewal

Please note the following restrictions:

  • Only partners in the VMware’s Ecosystems Services programs who have fully executed a Statement of Work (SOW) to the Platform Extensibility Program Agreement (PEPA) can purchase this SKU.
  • It is valid for a year from the effective date of the services agreement and does not include VMware product updates or upgrades.
  • This service fee is non-refundable. It cannot be credited back or refunded or rolled over to the next year.
  • Technical issue escalation management
  • Monthly report on all the technical issues (cases) submitted by the partner.
  • Predictable
  • Easy renewal

Please note the following restrictions:

  • Only partners in the VMware’s Ecosystems Services programs who have fully executed a Statement of Work (SOW) to the Platform Extensibility Program Agreement (PEPA) can purchase this SKU.
  • It is valid for a year from the effective date of the services agreement and does not include VMware product updates or upgrades.
  • This service fee is non-refundable. It cannot be credited back or refunded or rolled over to the next year.

Summary

USD
$75,000.00
Purchase Order